Best Vacation Rental Management Software: A No-BS Guide
Managing vacation rentals without proper software is like running a restaurant without a POS system. Sure, you can do it-but you'll burn out, double-book guests, and leave money on the table.
The right vacation rental management software centralizes your bookings, syncs calendars across Airbnb, Vrbo, and Booking.com, automates guest communication, and handles payment processing. The wrong one? Hidden fees, clunky interfaces, and customer support that ghosts you when things break.
I've dug into the actual pricing, features, and user feedback for the top platforms. Here's what you need to know.
Quick Comparison: Top Vacation Rental Software
| Software | Best For | Starting Price | Free Trial |
|---|---|---|---|
| Guesty | Scaling to 50+ properties | $16-27/listing/month | No |
| Hostaway | Mid-sized portfolios (10-100 units) | ~$40/listing/month | No |
| Lodgify | Direct booking focus | $16/month + fees | 7 days |
| Hospitable | Solo hosts, automation-first | $29/month (1 property) | 14 days |
| OwnerRez | Accounting & financial control | $40/month (1 property) | 14 days |
| iGMS | Budget-conscious hosts | ~$20/listing/month | 14 days |
| Hostfully | Guest experience focus | $117-129/month | No (demo available) |
What to Look For in Vacation Rental Software
Before diving into specific platforms, here's what actually matters:
- Channel Manager: Syncs your availability across Airbnb, Vrbo, Booking.com, and others. Prevents double bookings-which is non-negotiable. API connections are far superior to iCal syncing.
- Automated Messaging: Sends check-in instructions, booking confirmations, and review requests without you lifting a finger. Look for AI-powered options that can answer common guest questions.
- Direct Booking Website: Takes bookings without OTA commissions. Some platforms include this; others charge extra. A good website builder can drive 70%+ direct booking rates.
- Dynamic Pricing Integration: Connects to tools like PriceLabs or Beyond to optimize your rates automatically. Some platforms have native dynamic pricing included.
- Operations Tools: Cleaning schedules, maintenance tracking, and team management. Essential once you scale past 5-10 properties.
- Owner Portal: If you manage properties for others, you need automated statements and reporting. QuickBooks integration is a major plus.
- Mobile Access: A quality mobile app means you can manage your business from anywhere, not just when you're at your desk.
Understanding Channel Managers: The Foundation of Vacation Rental Software
A channel manager is the core technology that makes vacation rental software work. It automatically synchronizes property listings, availability, rates, and reservations across multiple booking platforms.
Without a channel manager, you'd need to manually log into Airbnb, Vrbo, Booking.com, and every other platform separately to update calendars, adjust pricing, and manage bookings. For a single property, that's annoying. For multiple properties, it's impossible to scale.
API vs. iCal Connections
Not all channel connections are created equal. Here's what to know:
API Connections (Best): Two-way, real-time sync. Updates happen instantly. You can push not just calendars, but also descriptions, photos, pricing rules, and more. Platforms with strong API connections to Airbnb, Vrbo, and Booking.com give you the most control.
iCal Connections (Weak): One-way calendar sync that refreshes every few hours. You can't update listing details. Higher risk of double bookings during the lag time. If a platform advertises primarily iCal connections, it's a red flag.
Top platforms like Hostaway, Guesty, and OwnerRez offer robust API connections with major OTAs. Hostaway even maps deeper data like descriptions and amenities, not just availability.
How Many Channels Do You Actually Need?
Some platforms boast 300+ or 400+ channel connections. In reality, most vacation rental revenue comes from:
- Airbnb (35-50% of bookings for most hosts)
- Vrbo (20-30%)
- Booking.com (15-25%)
- Direct bookings (growing, especially for established hosts)
- Google Vacation Rentals (emerging channel with high potential)
Focus on platforms with rock-solid connections to these five channels before worrying about niche European or Asian OTAs. Exception: if you have properties in specific international markets, regional channel support becomes critical.
1. Guesty - Best for Scaling Property Managers
Guesty is the heavyweight. It's built for property managers who started with 5 properties and now have 500. The platform handles everything from multi-property calendars to trust accounting.
Guesty Pricing
Guesty uses a tiered model:
- Lite: $27/listing/month (billed annually) or $39/month (billed monthly). Limited to 1-3 listings. Basic features only. Channels limited to Airbnb, Booking.com, and Vrbo.
- Pro: Custom pricing for 4-199 listings. Starts around $16-27/listing/month depending on volume. Includes 1:1 onboarding, multi-unit management, and revenue management tools. Unlimited channel distribution.
- Enterprise: Custom pricing for 200+ listings. Enterprise-grade automation, premium support, and dedicated technical program managers.
Watch out for add-ons. Guesty charges extra for their PriceOptimizer, custom website builder ($49/month plus 0.5% of gross booking volume), trust accounting, and Damage Protection. These can add significantly to your monthly bill.
What's Good
- Rock-solid channel management across 60+ platforms with best-in-class API integrations
- Automated calendar rules prevent double bookings-users report zero double bookings after switching
- Scales seamlessly-one user grew from 5 to 500 properties in three years
- 230-person support team with 24/7 availability and phone support for higher tiers
- Native features like guest screening, AI-powered responses, and trust accounting built in
- Four-way communication optimization: unified inbox, message automation, AI responses, and 24/7 guest communication services
- Dedicated technical program managers for complex implementations
What Sucks
- Expensive, especially for smaller portfolios. Value-for-money rating is only 3.7/5 on Capterra
- Some users report the sales team overpromises features
- Pro and Enterprise pricing requires contacting sales-no transparency
- Additional fees pile up: credit card processing, cancellations, new channel integrations
- Lite plan feels restrictive with only 3 channel connections
- Platform can feel complex due to multiple acquired tools rather than a unified system
Bottom line: If you're managing 20+ properties and need enterprise features, Guesty is worth the premium. Their data shows property managers switching to Guesty saw 16-17% more revenue per listing within 12 months. For smaller portfolios under 10 properties, the cost and complexity may not justify the investment.
2. Hostaway - Best All-in-One for Mid-Sized Operations
Hostaway positions itself as a true all-in-one platform. Property management, channel management, direct booking, guest messaging, and revenue optimization-all native, not bolted-on afterthoughts.
Hostaway Pricing
Hostaway doesn't publish standard pricing. You'll need to request a custom quote. Based on user reports:
- Setup fees range from $100-500
- Monthly fees typically start around $40-50/listing for small portfolios
- Per-property cost decreases as you add more properties (economies of scale)
- Can go as low as $20/unit/month for larger portfolios
- Enterprise clients pay $5,000+/month
Unlike competitors, Hostaway includes most features natively-no extra charges for dynamic pricing, AI messaging, or 24/7 support. The onboarding typically takes 3-5 weeks and costs around $500.
What's Good
- 300+ channel connections including Google Vacation Rentals with deep API mapping
- Built-in dynamic pricing with no additional fees-can increase revenue by 25% per listing
- Excellent onboarding-users consistently praise it as better than competitors, with dedicated specialists
- AI-powered guest messaging included, automates 93% of communications
- 24/7 support via phone, chat, and email for all users, not just premium tiers
- Smart locks integration with automatic access code generation
- Multi-calendar with responsive design and bulk editing capabilities
- Purpose-built from scratch as a unified platform, not cobbled-together acquisitions
- Significant funding ($365 million in recent rounds) ensures continued development
What Sucks
- No free trial (setup takes 2-8 hours, making trials impractical according to them)
- Pricing transparency is poor-you can't budget without talking to sales
- Some users report high costs for single-property owners
- Mobile app has limited functionality compared to desktop
- Website builder not as robust as Lodgify's, though functional
- Custom domain requires external registration-not provided
Bottom line: If you want everything in one place without add-on nickel-and-diming, Hostaway delivers. The all-inclusive approach means fewer surprises on your monthly invoice. Best suited for 10-100 property portfolios where the per-unit economics make sense. Just expect to spend time getting a proper quote and going through their multi-week onboarding.
3. Lodgify - Best for Direct Bookings
Lodgify's entire philosophy centers on helping you build a direct booking business. The website builder is genuinely good-not an afterthought-and the channel manager keeps OTA bookings synced.
Lodgify Pricing
Three tiers based on features and property count:
- Starter: $16/month (1 property, billed annually) + 1.9% booking fee. Includes channel manager, website builder, and basic automation.
- Professional: $40/month (1 property) with no booking fee. Adds advanced triggers, unified inbox, and priority support.
- Ultimate: $59/month (1 property) with premium features including API access and custom integrations.
Pricing scales based on property count. One user managing 14 properties pays around $340/month. No setup fees, and free onboarding is included. Annual plans include a free custom domain.
What's Good
- Excellent website builder with dozens of professionally designed templates-one user achieved a 70% direct booking rate
- 7-day free trial, no credit card required
- Includes free domain with annual plans
- Granular pricing based on exact property count (not arbitrary tiers)
- Strong integrations with PriceLabs, Wheelhouse, and Beyond for dynamic pricing
- Booking widget embeds easily into existing websites (WordPress, Squarespace, Wix)
- Mobile-friendly, SEO-optimized templates
- Accepts Google Pay and Apple Pay in addition to credit cards
- User-friendly interface praised by beginners
What Sucks
- Starter plan's 1.9% booking fee eats into revenue on high-volume properties
- Dynamic pricing tool costs an extra 0.8% fee per reservation
- Users report occasional Vrbo sync issues and slow calendar syncing
- Automated messaging system gets mixed reviews-not as sophisticated as Hostaway or Hospitable
- No built-in CRM-a significant gap for repeat guest management
- Limited to only 5 direct channel integrations via API (though iCal connects to more)
- Lacks advanced features for larger operations
- Unified inbox doesn't support internal notes for team communication
Bottom line: Perfect if direct bookings are your priority. The website builder alone justifies the cost for many hosts, and the templates look professional out of the box. Just factor in the booking fees on lower tiers-they add up fast. For 1-20 properties focused on building a direct booking brand, Lodgify delivers excellent value. Beyond that scale, you'll likely outgrow it.
4. Hospitable - Best for Automation-First Hosts
Hospitable (formerly Smartbnb) is built for hosts who want to spend less time on their rentals, not more. The AI messaging is genuinely useful, and the automation capabilities are deeper than most competitors.
Hospitable Pricing
- Host: $29/month for 1 property, $39/month for 2 properties
- Professional: $59/month for 2 properties + $15/month per additional property
- Mogul: $99/month for 3 properties + $30/month per additional property
No onboarding fees. The per-property pricing stays consistent regardless of portfolio size, making costs predictable. Direct Premium plan adds $5M damage coverage and chargeback protection.
What's Good
- 14-day free trial-longest in the industry, lets you fully test the platform
- AI messaging ("Alex") handles common guest questions automatically with impressive accuracy
- Built-in dynamic pricing at no extra cost
- Direct Premium plan includes $5M damage coverage and chargeback protection
- 100% customer and employee-funded (no VC influence on product decisions)
- 4.9/5 on G2, 4.8/5 on Capterra-top ratings in the category
- Integrates with Google Vacation Rentals out of the box
- Custom domains, promo codes, and upsells included
- Excellent for cleanings, guests, and calendar management
- 15% of their team are hosts themselves-they build software they use
What Sucks
- Processing fees on direct bookings are close to OTA fees for some users
- Additional properties, smart devices, and direct booking features cost extra
- Customer service can be slow during peak times
- Less suitable for large-scale property managers beyond 20-30 units
- Fewer advanced reporting features compared to enterprise platforms
- Mobile app functionality is basic compared to desktop
Bottom line: If you're a solo host or small property manager (1-10 properties) who values automation over enterprise features, Hospitable is the best value. The free trial lets you test everything before committing, and the company's bootstrap mentality means they're building for hosts, not investors. Users consistently report saving hours per week on guest communications alone.
5. OwnerRez - Best for Accounting and Financial Control
OwnerRez is an "Elite" vacation rental platform that stands out for its deep accounting features, trust accounting capabilities, and transparent pricing. Founded by vacation rental owners with engineering backgrounds, it's built by people who understand the business.
OwnerRez Pricing
- Base Plan: $40/month for 1 property
- Scaling: $55/month for 2 properties, with decreasing per-property costs as you add more
- Channel Manager: Completely FREE and included for all users
- Premium Features: QuickBooks integration ($10-35/month based on property count), hosted websites, SMS messaging (500 free outbound messages, then usage fees)
14-day free trial available. ProConnect onboarding service starts at $500 for up to 2 properties, then $150/property for the next 7, and $100/property for 10+. Takes 3-6 weeks but ensures proper setup.
What's Good
- 4.9 stars on Capterra and Software Advice-among the highest-rated platforms
- Best-in-class accounting and financial tracking with automated owner statements
- QuickBooks Online integration syncs booking and payment data in real-time
- Channel manager is completely free with API connections to Airbnb, Vrbo, Booking.com, and Google Vacation Rentals
- Transparent pricing with no hidden fees or per-booking charges
- Exceptional customer support-users praise quick, thorough responses
- Deep customization options for triggers, templates, and automation
- Color-coded calendar views with Google Calendar sync
- Hosted website builder and WordPress plugin included
- Strong reputation for reliability-"no problems or issues" is a common review theme
- Founded by STR owners and property managers with technical backgrounds
What Sucks
- Steeper learning curve due to depth of features-setup can feel overwhelming initially
- Interface is function-first, not the most modern or beautiful design
- Some users mention rising prices over the past few years
- Website builder not as polished as Lodgify's
- Customer support response times average 24-36 hours for initial questions (though quality is high)
- May have more features than solo hosts with 1-2 properties actually need
Bottom line: OwnerRez is the top choice for property managers who prioritize financial control, detailed reporting, and QuickBooks integration. It's particularly strong for managing properties on behalf of owners who need transparent, automated statements. The learning curve is real, but users who invest the time consistently say it's worth it. Best for 1-200+ properties where accounting accuracy is critical. The free channel manager alone makes it competitive on price.
6. Hostfully - Best for Guest Experience Focus
Hostfully distinguishes itself through features focused on the guest experience. Digital guidebooks, mobile-ready tools, upsell capabilities, and exceptional guest communication define this platform.
Hostfully Pricing
- Starter: $117-129/month on annual plans
- Mid-range plans: Around $119-200/month depending on property count and features
- Higher tiers: $200-270/month for additional listings and advanced tools
Custom quotes available for 20+ properties. Free personalized onboarding with three one-hour calls. No free trial, but free demos available.
What's Good
- Industry-leading digital guidebook creation integrated with property data
- Booking pipeline tool helps nurture leads through the booking journey
- InboxAI generates customized guest messages using property details and conversation context
- Central calendar with task management prevents missed cleanings or maintenance
- Preferred Partner status with Airbnb, Booking.com, and Vrbo
- Two-time VRMB Keystone Award winner
- Strong automation for guest messaging with customizable triggers
- Owner portal for easy communication with property owners
- Multi-unit management for grouping similar properties
- Excellent integration with cleaning services and maintenance tools
- Mobile app for managing critical, time-sensitive tasks on the go
What Sucks
- Higher price point-starting at $117-129/month is steep for solo hosts
- No free trial (only demos)
- Some users report sluggish performance and limited mobile functionality
- Not ideal for budget-conscious hosts with just 1-3 properties
- Onboarding process can feel lengthy with multiple required meetings
- Website builder not as strong as Lodgify's
Bottom line: Hostfully excels if you prioritize guest satisfaction and experience as competitive differentiators. The guidebook feature alone sets properties apart and reduces guest questions. Best for 2-100 property portfolios where guest experience drives repeat bookings and 5-star reviews. The higher price point makes sense for professional operators, less so for side hustlers.
7. iGMS - Budget-Friendly Option
iGMS is an Airbnb Preferred+ Partner that focuses on essential features without enterprise bloat. The mobile app is excellent, and the pricing is more accessible than competitors.
iGMS Pricing
- 14-day free trial available
- Pricing starts around $20/listing/month
- All-inclusive onboarding with personalized assistance
- No hidden fees or per-booking charges
What's Good
- 50K+ mobile app downloads with 4.8-star rating-best mobile experience in the category
- Strong cleaning management features with automated scheduling
- Integrates with smart pricing tools like PriceLabs
- Automated guest reviews save time while maintaining presence
- Market data insights included for competitive analysis
- Airbnb Preferred+, Vrbo Advanced, and Google Vacation Rental Partner status
- Affordable entry point for hosts on a budget
- Multi-platform booking engine for direct reservations
What Sucks
- Fewer channel connections than enterprise platforms (though covers the major ones)
- Limited advanced features for larger operations beyond 50 properties
- Website builder isn't as polished as Lodgify's
- Reporting and analytics less robust than OwnerRez or Guesty
- Less suitable for property managers handling owner properties with detailed financial reporting needs
Bottom line: Solid choice for hosts with 1-10 properties who need core functionality without paying enterprise prices. The mobile app is genuinely best-in-class if you manage properties on the go. At ~$20/listing/month, it's among the most affordable quality options. Just don't expect the depth of features you'd get from platforms costing 2-3x more.
Alternatives Worth Considering
Hostify
Offers free booking website templates and connects to 400+ channels. Users praise the responsive support and unified inbox. The platform features one of the most advanced Airbnb connections as a preferred partner. Strong option for mid-market hosts who want extensive channel reach. Pricing is competitive and transparent.
Zeevou
Has a free "Spark" plan for getting started. Paid plans start at £24/unit/month. Strong automation capabilities and 4.9 rating on Capterra. Popular outside the US, particularly in the UK and Europe. Worth checking if you're managing international properties or want a European-focused platform.
Beds24
Known for rock-solid reliability-users say it "does what it says it will, reliably, every time." API connectivity to OTA channels is 15-20% more reliable than some big-name competitors according to Booking.com data. Great for hosts who prioritize stability over flashy features. Pricing is straightforward with no surprise fees.
Smoobu
Simple to use and integrates well with major booking platforms. Popular in Europe. Channel manager and all-in-one solution at a reasonable price point. Good for hosts who want something less complex than Guesty but more robust than basic tools.
Cloudbeds
Renowned for user-friendly interface and extensive channel integrations. Originally hotel-focused but strong vacation rental features. Flexible pricing tiers for businesses of all sizes from B&Bs to hotel groups. Power features for guest management and operational efficiency.
Rentals United
The #1 standalone channel manager if you already have a PMS you like. Connects to 90+ channels via two-way API synchronization. 15+ years of industry knowledge. Property managers report 50%+ increases in bookings and revenue after connecting major channels. Can be used standalone or integrated with third-party systems.
Uplisting
Reliable channel management with strong direct booking engine. No-code, no-commission setup for your own website. Some of the largest STR operators (250+ properties) use Uplisting. Good for hosts who started small and want to scale without switching platforms. Game-changing automations and rock-solid reliability.
How Much Does Vacation Rental Software Really Cost?
Pricing models vary dramatically across platforms. Here's what you're actually paying for:
Per-Property Pricing
Most platforms charge $15-50 per property per month. Costs typically decrease as you add properties:
- 1 property: $30-50/month
- 5 properties: $20-40/property/month
- 20 properties: $15-30/property/month
- 50+ properties: $10-25/property/month
Percentage-Based Fees
Some platforms charge a percentage of bookings (typically 1-3%) instead of or in addition to monthly fees. Watch for:
- Direct booking fees (1.9% is common on lower tiers)
- Dynamic pricing fees (0.5-1% per reservation)
- Credit card processing fees (2-3%)
Hidden Costs to Watch For
- Setup/Onboarding: $0-500+ (Hostaway ~$500, OwnerRez $500+, most others free)
- Website Hosting: $0-49/month extra (Guesty $49/month + 0.5% booking fee, Lodgify included)
- Advanced Website: Custom domains, advanced customization often cost extra
- Dynamic Pricing: $0-50/month or percentage fees
- QuickBooks Integration: $0-35/month (OwnerRez $10-35/month tiered)
- SMS Messaging: Often usage-based after free tier
- Damage Protection: Per-booking fees if you opt in
- Payment Processing: 2-3% standard across most platforms
Total Cost of Ownership Example
For a host with 5 properties on Guesty Pro:
- Base: $125/month (5 x $25/property)
- Website: $49/month + 0.5% booking fees
- PriceOptimizer: Included in Pro
- Processing fees: 2.5% per transaction
- Total: ~$175/month + percentage fees on bookings
For the same 5 properties on OwnerRez:
- Base: $90/month (sliding scale)
- Channel Manager: FREE
- Website: Included
- QuickBooks: $20/month
- Processing fees: 2.5% per transaction (via integrated processors)
- Total: ~$110/month + processing fees
Key Features Comparison: What Actually Matters
Channel Management Depth
Beyond just the number of channels, look at connection quality:
- Best: Guesty (60+ with premium integrations), Hostaway (300+ with deep mapping), Rentals United (90+ specialized)
- Good: OwnerRez (major channels via API), Hostfully (solid major OTA connections), Hostify (400+ channels)
- Limited: Lodgify (5 direct API, others via iCal), Hospitable (major channels covered)
Automation Capabilities
How much time can you actually save?
- Most Advanced: Hospitable (93%+ guest message automation), Hostaway (93% automation rate), Hostfully (InboxAI with contextual responses)
- Strong: Guesty (AI-powered plus 24/7 human backup), OwnerRez (deep customization with triggers)
- Basic: Lodgify (template-based), iGMS (standard automated responses)
Direct Booking Tools
Can you actually build a brand?
- Best: Lodgify (70%+ direct booking rates reported), Uplisting (no-commission engine)
- Good: Hostfully (solid booking pipeline), OwnerRez (hosted sites + WordPress plugin)
- Functional: Hostaway (works but not primary strength), Guesty (costs extra $49/month + fees)
- Basic: Hospitable (included but basic), iGMS (serviceable)
Financial Management
Who wins on accounting?
- Best: OwnerRez (designed for this), Guesty (trust accounting for enterprise)
- Good: Hostaway (owner statements), Hostfully (owner portal)
- Basic: Lodgify (limited), Hospitable (limited), iGMS (basic reports)
Mobile Experience
Can you manage from your phone?
- Best: iGMS (50K+ downloads, 4.8 stars), Hostfully (time-sensitive task focused)
- Good: Guesty (full mobile app), Hospitable (functional)
- Limited: Hostaway (limited vs desktop), OwnerRez (functional but not primary focus), Lodgify (basic)
Making Your Decision: Framework by Portfolio Size
1-2 Properties (Side Hustle)
Best choices: Hospitable ($29-39/month), Lodgify Starter ($16/month), iGMS ($20/property)
Why: Low cost, easy to learn, handles the basics well. You don't need enterprise features yet. Focus on automation to save your personal time.
Avoid: Guesty (overkill and expensive), Hostaway (price doesn't make sense at this scale), Hostfully (too expensive for 1-2 units)
3-10 Properties (Serious Side Business or Starting Professional)
Best choices: OwnerRez ($90-150/month), Hospitable Professional, Lodgify Professional
Why: You need real automation, financial tracking, and reliability. Still price-conscious but willing to pay for quality. May be managing some owner properties.
Consider: Hostaway if you value all-in-one simplicity and can afford $400-500/month
10-50 Properties (Professional Property Manager)
Best choices: Hostaway, Guesty Pro, OwnerRez, Hostfully
Why: Per-unit economics now work for premium platforms. You need solid team management, owner reporting, and advanced automation. Direct bookings become a real revenue driver.
Avoid: Budget platforms that you'll outgrow quickly, forcing expensive migrations
50-200 Properties (Large Professional Operation)
Best choices: Guesty Pro/Enterprise, Hostaway, Escapia
Why: You need enterprise features: trust accounting, API access, dedicated support, advanced reporting. At this scale, per-unit costs are $15-25/month. Technology becomes a competitive advantage.
Priority: Stability and support over cost. Downtime costs you thousands.
200+ Properties (Enterprise)
Best choices: Guesty Enterprise, Hostaway Enterprise, custom solutions
Why: Custom integrations, dedicated technical program managers, SLAs, and strategic partnership with your software provider matter more than price. You likely need API access to build custom tools.
Red Flags: When to Walk Away From a Platform
- iCal-only connections: If they don't offer API integrations to major channels, run. You'll fight double bookings constantly.
- No free trial or demo: Legitimate platforms let you test or see the product. Exception: Platforms with complex onboarding like Hostaway where trials aren't practical.
- Sales team overpromises: If sales claims features that support can't deliver, that's a massive red flag. Check review sites for this complaint.
- No visible technical team: Check LinkedIn. If the company has 50 employees but only 2 engineers, the product won't improve.
- Minimal funding/bootstrapped with poor reviews: Bootstrap is fine (Hospitable proves this), but bootstrap + bad reviews + no clear revenue = platform might disappear.
- No clear pricing: Some custom pricing is normal at scale. But if a platform won't even give you a ballpark for 5 properties, they're hiding something.
- Poor support reviews: Check Capterra, G2, and Reddit. If support is consistently terrible, your business will suffer when (not if) something breaks.
Integration Ecosystem: What Tools Work Together?
No PMS does everything. You'll need integrations for:
Dynamic Pricing
- PriceLabs: Most popular, integrates with everything, advanced customization
- Beyond Pricing: Simple, effective, good for beginners
- Wheelhouse: Strong data, good reporting
- Native tools: Hostaway (included free), Guesty PriceOptimizer (extra cost), Hospitable (included)
Guest Verification & Damage Protection
- Superhog: Guest screening and damage coverage
- RentalGuardian: Integrated with OwnerRez
- Native: Hospitable Direct Premium ($5M coverage), Guesty Damage Protection
Smart Home & Access
- Smart Locks: August, Yale, Schlage, Nuki (integrate with most major platforms)
- Noise Monitoring: NoiseAware, Minut
- Smart Home: Platforms like Hostaway and Hostfully have strong native smart home management
Cleaning & Maintenance
- Turno: Professional cleaning management
- Breezeway: Operations and inspections
- Native: Most platforms have basic scheduling; iGMS has particularly strong cleaning features
Guest Communication
- Touchstay: Digital guidebooks (competes with Hostfully's native tool)
- Guest apps: Guesty offers guest app, as do several others
- WiFi marketing: StayFi captures emails via WiFi login for remarketing
Migration: Switching Platforms Without Losing Your Mind
Worried about switching? Data migration has gotten much easier:
What Transfers Easily
- Property details and descriptions
- Photos and amenities
- Historical reservation data
- Calendar blocks and rates
- Owner information
What's Harder
- Custom automations and triggers (need to rebuild)
- Templates and canned responses (copy/paste required)
- Integration settings (reconnect everything)
- Team permissions and workflows
Migration Timeline
- Simple (1-5 properties): 1-2 weeks
- Medium (5-20 properties): 2-4 weeks
- Large (20-100 properties): 4-8 weeks
- Enterprise (100+): 2-3 months with dedicated migration team
Most platforms offer migration assistance. Guesty, Hostaway, and OwnerRez all have onboarding teams that handle data import. Expect to pay $0-500 for migration support depending on portfolio size.
Common Mistakes When Choosing Vacation Rental Software
1. Choosing Based on Price Alone
A platform that costs $50/month more but saves you 10 hours a week is worth $200/month in time value if your time is worth $20/hour. Calculate total cost of ownership including your time.
2. Not Testing Customer Support
Before buying, ask the support team a technical question. How fast do they respond? Is the answer helpful? This tells you what you're buying into.
3. Ignoring User Reviews
Capterra, G2, and Reddit have thousands of real user reviews. Spend 30 minutes reading them. Look for patterns, not individual complaints.
4. Picking a Platform You'll Outgrow
If you plan to grow from 2 to 20 properties, pick software that scales. Migration is painful. Better to slightly overspend now than migrate in 18 months.
5. Overlooking Mobile Access
If you manage properties hands-on, mobile app quality matters enormously. Test it during your trial.
6. Not Checking Channel Integration Depth
"Connects to Airbnb" could mean full API or weak iCal. Ask specifically: "Is this a two-way API connection or iCal?" for every major channel.
7. Assuming All-In-One Means Better
Sometimes best-of-breed tools connected via integrations outperform native features. Lodgify + PriceLabs might beat Hostaway native pricing for some users. Test both approaches.
The Future of Vacation Rental Software
Where is the industry heading?
AI Is Getting Real
Hospitable's Alex and Hostfully's InboxAI show where this is going. Within 2-3 years, expect AI to handle 95%+ of guest communications with human oversight only for complex situations.
Direct Bookings Are Growing
OTA commission rates keep rising (15-20% is now standard). Smart hosts are investing in direct booking infrastructure. Platforms with strong website builders (Lodgify, OwnerRez) and SEO tools will win.
Consolidation Is Coming
Guesty, Hostaway, and others are acquiring competitors. Expect more consolidation. Choose platforms with strong funding (Hostaway's $365M, Guesty's backing) or profitable bootstraps (Hospitable).
Integration Depth Matters More
API connections are getting deeper. The gap between premium platforms with full API mapping and budget tools with iCal will widen. Winners will push not just calendars but photos, descriptions, pricing rules, and more.
Mobile-First Is Essential
Property managers increasingly expect to run their business from phones. Platforms investing in mobile (iGMS leads here) will gain market share from desktop-centric tools.
How to Choose: Decision Framework
Choose Guesty if: You're managing 20+ properties and need enterprise features, API access, trust accounting, and 24/7 phone support. Budget is less important than features and stability.
Choose Hostaway if: You want everything included without add-on fees, value 24/7 support for all tiers, and don't mind opaque pricing. Best for 10-100 properties seeking an all-in-one solution.
Choose Lodgify if: Direct bookings are your priority and you want to build a professional website fast. Best for 1-20 properties focused on brand building and reducing OTA dependence.
Choose Hospitable if: You're a solo host or small manager (1-10 properties) who wants maximum automation with minimum time investment. Best value for money in this category.
Choose OwnerRez if: You need detailed financial tracking, QuickBooks integration, and transparent pricing. Best for property managers handling owner properties requiring detailed statements.
Choose Hostfully if: Guest experience is your competitive differentiator and you value guidebooks, booking pipeline management, and hospitality-focused features. Best for 3-100 properties.
Choose iGMS if: You need solid basics on a budget and mobile management is critical. Best for 1-10 properties where affordability matters and you manage on the go.
Final Take
Most hosts overthink this decision. The reality is that any of these platforms will be dramatically better than managing everything manually or through spreadsheets.
Here's the truth: your software choice matters less than you think in year one. Any decent platform will prevent double bookings, automate basic communications, and sync calendars. Where it matters is year two and beyond, when you're scaling, adding team members, and building systems.
The best platform is the one you'll actually use consistently. A $200/month tool you use at 100% capacity beats a $100/month tool you use at 30%.
Start with what you can afford, take advantage of free trials where available (Hospitable's 14 days, Lodgify's 7 days, OwnerRez's 14 days, iGMS's 14 days), and don't be afraid to switch later if your needs change. The data migration between platforms has gotten much easier over the past few years.
Most importantly: pick something and commit to learning it deeply. The hosts making six figures aren't necessarily on the "best" platform-they're on a good platform they know inside and out.
If you're running a larger operation and want to keep your team organized beyond property management, also check out our guide to project management software-many property managers use tools like Monday.com alongside their PMS for team coordination and project tracking.
For handling payroll once you've grown your team, take a look at our Gusto review or comparison of payroll software for small business.
Need better guest WiFi and marketing tools to capture emails for direct booking campaigns? Check out StayFi and similar WiFi marketing solutions that integrate with most major PMSs.