KrispCall Reviews: Is This Budget VoIP Worth It?

KrispCall is a cloud-based VoIP phone system that promises affordable international calling and a clean unified inbox for managing calls, SMS, and voicemails. It's positioned as a budget-friendly alternative to heavier hitters like Aircall, RingCentral, and CloudTalk.

But is the low price tag worth potential trade-offs? I dug through hundreds of user reviews across G2, Capterra, and Trustpilot to give you the real picture—not the marketing fluff.

What Is KrispCall?

KrispCall is a virtual phone system designed for small to medium businesses, remote teams, and sales/support operations. It lets you get virtual phone numbers in over 100 countries so you can establish a local presence without physical offices.

The platform combines VoIP calling, SMS/MMS messaging, voicemail, and call recording into what they call a "Unified Callbox"—essentially one inbox for all your business communications. It integrates with CRMs like HubSpot, Salesforce, Zoho, Pipedrive, and tools like Zapier and Microsoft Teams.

Founded in 2021 and based in Singapore, KrispCall has grown quickly by targeting budget-conscious teams who need international calling capabilities without enterprise pricing.

KrispCall Pricing Breakdown

Here's what you'll actually pay:

• Essential Plan: $15/user/month (or $12 if billed annually). Limited to 5 users maximum. Includes basic VoIP features and one free UK or US/Canada number per user. No call recording on this plan.
• Standard Plan: $40/user/month. Unlimited users, call recording with unlimited storage, power dialer (beta), call monitoring with listen/whisper/barge, and advanced reporting.
• Enterprise: Custom pricing. Includes dedicated account manager and developer support.

The Hidden Costs Nobody Mentions

Here's where KrispCall's "affordable" pricing gets complicated:

• Calling and SMS are billed separately. Your subscription only covers the platform—actual calls and texts are pay-per-minute/message on top of that.
• Additional phone numbers cost extra. You get one free number per user (UK or US/Canada only). Numbers for other countries require purchase fees.
• 10DLC registration for US SMS. If you're texting US numbers, you need to register with The Campaign Registry, which has its own fees.
• International inbound calls charged separately. Even on paid plans.
• AI features and advanced integrations may require add-ons.

Some users on Capterra specifically complained about hidden fees not disclosed upfront—something to clarify with sales before committing.

What Users Actually Like About KrispCall

After reviewing hundreds of user testimonials, here are the consistent positives:

Easy Setup and Intuitive Interface

Multiple reviewers praise how quickly you can get started. The dashboard is clean, and most users report minimal learning curve. One G2 reviewer noted the platform is "super intuitive, making it easy to manage multiple numbers, track calls, and collaborate with the team."

Solid Call Quality (Usually)

When it works, call quality is clear. Users specifically mention stable connections for international calls. The Unified Callbox feature gets praised for keeping calls, voicemails, and messages organized in one place.

Responsive Customer Support

This comes up repeatedly—KrispCall's support team is available 24/7 and generally gets good marks for responsiveness. Even users who had negative experiences often noted that support "tried to help."

Good Value for Basic Needs

For small teams that just need a professional phone number and basic calling, the $15/user entry price is genuinely competitive. If you're a freelancer or small startup needing a US/UK number while based elsewhere, KrispCall delivers.

Global Number Coverage

Virtual numbers available in 100+ countries is a legitimate advantage for businesses with international customers or remote teams spanning multiple regions.

What Users Hate About KrispCall

Now for the problems that keep showing up in reviews:

Number Porting Nightmares

This is a consistent pain point. One Capterra reviewer described a 3-day communication blackout during number porting with "no warning" and lost business because of it. Multiple users report the porting process being slow and poorly communicated.

Call Quality Issues

While many praise call quality, others report dropped calls, audio delays, and "voice issues" during conversations. One user mentioned the app "hangs up and feels a bit slow" at times. This inconsistency is concerning.

Annoying Verification Requirements

Several users complain about being forced to re-verify their identity repeatedly—some reporting verification requests every two weeks just to keep using the service. One reviewer called this "repetitive and unnecessary."

Limited Analytics

Multiple reviewers note the reporting and analytics are basic. Getting detailed call insights often requires reaching out to support directly rather than accessing data in-platform. This is a dealbreaker for teams that need performance tracking.

Mobile App Needs Work

The mobile app gets mixed reviews. Some find it functional, others report it offers "reduced functionality compared to desktop" and could use refinement.

No Bulk Message Management

You can't bulk delete texts—you have to delete messages one by one. For high-volume operations, this is maddening.

KrispCall vs. CloudTalk: Quick Comparison

Since many buyers compare these two, here's the quick breakdown:

CloudTalk offers more international coverage and a free trial, but costs more. KrispCall wins on entry price but has more feature limitations at lower tiers. If you need a business phone system with more robust features, you might also want to check out our CloudTalk review.

Who Should Use KrispCall?

KrispCall makes sense for:

• Freelancers and solopreneurs needing a professional business number
• Small startups (under 5 people) on tight budgets
• Teams that need local numbers in specific countries for client-facing calls
• Businesses doing light call volume without heavy analytics needs
• Remote teams needing basic unified communications

Skip KrispCall if you:

• Need advanced call analytics and reporting
• Run a high-volume call center operation
• Require enterprise-grade uptime guarantees
• Need complex PBX setups or heavy customization
• Rely heavily on SMS for business communication (the limitations add up)

The Verdict

KrispCall is a legitimately affordable VoIP option for small teams with basic needs. The $15/user entry point is hard to beat, and if you just need international numbers plus clean call management, it delivers.

But the hidden costs, verification headaches, and feature limitations at lower tiers mean it's not the slam-dunk "cheap and good" option it appears to be on the surface. Users who've had great experiences tend to have simple use cases. Users who've had nightmares typically discovered limitations during critical business moments—like number porting going sideways.

My recommendation: Book a demo, clarify exactly what's included in your expected usage scenario, and get specifics on additional costs before committing. The 14-day money-back guarantee gives you some protection, but it's easier to know what you're getting into upfront.

Better Alternatives to Consider

If KrispCall's limitations concern you, consider these alternatives:

• CloudTalk – More features at higher tiers, 14-day free trial, better for growing sales teams. Plans start at $19/user/month.
• Google Voice – Dead simple for basic US calling at $10/month, but limited international options.
• OpenPhone – Clean interface, good for small teams, starts around $15/user.
• JustCall – More features included in base plans, better for teams needing CRM integration out of the box.

Looking for other business tools? Check out our reviews of CRM software for small business or project management tools to round out your tech stack.