KrispCall Review: Is This Budget VoIP Worth It?

KrispCall is a cloud-based VoIP phone system that lets you get virtual phone numbers in 100+ countries and manage all your business calls, texts, and voicemails from one dashboard. It's aimed at startups, small businesses, and remote teams who need affordable international calling without setting up physical phone hardware.

But is it actually good? After digging through real user reviews and testing the platform, here's my honest take on who should use KrispCall—and who should look elsewhere.

KrispCall Pricing: What You'll Actually Pay

KrispCall has three pricing tiers. Here's the breakdown:

Important pricing notes:

• The subscription fee covers the platform—actual calls and SMS are charged separately on a per-minute and per-SMS basis
• You get one free local number (UK or US/Canada) per user. Other countries require additional purchase fees
• 10DLC registration is required for US/Canada messaging (this is a carrier requirement, not KrispCall-specific)
• Annual plans save you 20%
• There's a 14-day money-back guarantee if you cancel

What You Get With Each Plan

Essential Plan ($15/mo)

The Essential plan is designed for freelancers and small startups. Key features include:

• Up to 5 users (hard limit)
• Unified Callbox (all calls, voicemails, texts in one place)
• Number porting
• Call analytics (basic)
• Voicemail and greeting messages
• Slack integration

What you don't get: call recordings/storage, IVR phone trees, call transfer, API access, or advanced integrations like Pipedrive.

Standard Plan ($40/mo)

This is where KrispCall gets more useful for actual business operations:

• Unlimited users
• Unlimited call recordings and storage
• IVR/phone tree routing
• Call transfer
• Advanced reports
• Power Dialer (currently in beta)
• Call monitoring (listen/whisper/barge for training)
• Pipedrive integration
• API and webhook access

Enterprise Plan (Custom)

Everything in Standard, plus:

• Dedicated account manager
• Developer support
• Custom integrations
• Bundled calling and SMS rates

Key Features That Actually Matter

Unified Callbox

This is KrispCall's standout feature. All your calls, voicemails, SMS messages, and notes live in one interface. You can pin important conversations, mark them as open/closed, and share numbers across your team. It keeps things organized without tab-hopping.

Global Phone Numbers

KrispCall offers virtual numbers in 100+ countries—local, toll-free, and mobile options. This is genuinely useful if you're doing international business and want local presence without physical offices.

CRM Integrations

KrispCall connects with HubSpot, Zoho CRM, Pipedrive, Zendesk, Microsoft Teams, Slack, and others. They claim 100+ integrations total, though the depth varies. CRM integration means call logs automatically sync, so your sales team doesn't waste time on manual data entry.

Call Monitoring & Coaching

On the Standard plan, managers can listen in on calls, whisper to agents (caller can't hear), or barge into calls. Useful for training and QA.

Power Dialer

KrispCall has an auto-dialer feature, though it's still in beta. If outbound calling volume is critical to your operation, you might want something more mature.

What KrispCall Does Well

• Easy to use: The interface is clean and intuitive. Most users report minimal learning curve to get started.
• Affordable entry point: At $15/user/month, it's cheaper than most competitors like CloudTalk ($25+/user) or Aircall.
• Good international coverage: 100+ countries for virtual numbers is solid.
• 24/7 support: Multiple users report responsive customer service, even across time zones.
• Solid call quality: Generally reported as clear and stable for VoIP.

Where KrispCall Falls Short

Let's be real about the problems:

• Essential plan is very limited: 5-user cap, no recordings, basic reporting. It's fine for solo use but don't expect much.
• Hidden costs add up: Some users report unexpected fees and per-use charges that aren't immediately clear. Always factor in call/SMS costs beyond the subscription.
• Mobile app needs work: Multiple reviews mention the mobile app lacks features compared to the desktop/web version. If you manage calls primarily from your phone, this matters.
• Number porting issues: Some users report delays during number porting (3+ days) that interrupted their business communications.
• Call analytics limitations: Getting detailed reports beyond basic data often requires contacting support rather than self-service access.
• No video: KrispCall focuses purely on voice and SMS—no video calling or full unified communications stack.

Who Should Use KrispCall

Good fit for:

• Startups and small businesses needing affordable international calling
• Remote teams wanting a cloud phone system without hardware
• Sales teams doing outbound calls who need CRM integration
• Businesses expanding into new markets that need local presence (virtual numbers)
• Support teams managing inbound calls with basic routing needs

Not ideal for:

• Enterprise operations needing guaranteed uptime and deep analytics
• Teams with complex compliance requirements (GDPR/TCPA tools are limited on lower tiers)
• High-volume operations that need predictive dialers and mature automation
• Anyone who needs video conferencing integrated with their phone system

KrispCall vs. Alternatives

If you're comparing options, here's how KrispCall stacks up:

KrispCall's main advantage is price. If you need basic VoIP with international numbers and don't need enterprise-grade features, it delivers value. But if you're scaling fast or need bulletproof reliability, you might outgrow it.

The Bottom Line

KrispCall is a solid budget VoIP option for small businesses and startups. The Unified Callbox is genuinely useful, international coverage is good, and you can get started without breaking the bank.

But don't expect enterprise polish. The Essential plan is too limited for most real business use—you'll likely need Standard ($40/user) to get meaningful features like call recording, IVR, and proper integrations. And watch out for per-minute/per-SMS charges that can add up beyond your subscription cost.

If you're a small team doing international business and want something simple and affordable, KrispCall is worth a look. Book their free demo to test it before committing.

Looking for a Different Solution?

If you need more robust features or better reliability, consider CloudTalk—it costs more but offers deeper call center functionality and stronger analytics out of the box.

For teams already invested in a CRM-first workflow, check out our guide to CRM software for small business to find tools that integrate tightly with your phone system.