Best CRM with Email Tracking

You want to know when prospects open your emails. You want to follow up at the right time. And you want all of this inside your CRM, not scattered across three different tools.

Email tracking in a CRM isn't just about checking if someone opened your message. It's about seeing who's engaged, when they clicked, and which deals are actually moving forward. Without it, you're guessing. With it, you're working with real data.

Here's what actually matters when you're shopping for a CRM with email tracking, plus real pricing and what you get at each tier.

What Email Tracking Actually Does

Email tracking tells you when someone opens your email, clicks a link, or downloads an attachment. Most CRMs use a tracking pixel—a tiny invisible image that loads when the email opens. Some also track link clicks and how many times someone viewed your message.

The good ones give you real-time notifications so you can follow up while the prospect is still thinking about your email. The best ones automatically log everything to the contact record so your whole team can see the engagement history.

Close CRM: Built for Sales Teams

Close is a sales-focused CRM with email tracking baked in from day one. Every email you send from Close is automatically tracked and logged to the right contact record. You get notifications when leads open emails and click links, so you can time your follow-ups perfectly.

What makes Close different is that email, calling, and SMS are all built into the platform. You're not bolting on integrations or paying for add-ons. Email tracking works out of the box, with two-way sync to Gmail and Outlook included.

Close Pricing:

Email tracking is available starting at the Essentials plan. The Solo plan is too limited for most teams—you'll hit the ceiling fast. Most small sales teams land on Essentials or Growth depending on whether they need automation.

The tracking itself is solid: you see who opened, when, and how many times. Click tracking works. Notifications are instant. Everything syncs to the contact timeline automatically, which is exactly what you want.

Try Close free for 14 days | Read our Close CRM review

HubSpot: Free Email Tracking (With Limits)

HubSpot offers free email tracking in their Sales Hub. No cost, unlimited tracking, desktop notifications when someone opens your email. It works with Gmail and Outlook and automatically logs everything to the CRM.

The free tier is legitimately useful. You get email tracking, templates, meeting scheduling, and basic CRM tools without paying a dime. The catch: you hit limits fast if you want automation, sequences, or better reporting.

HubSpot Sales Hub Pricing:

Email tracking on the free plan is great for solo users or small teams just getting started. But HubSpot gets expensive fast when you add features. The real power is in the Professional tier, where sequences and automation live—that's where most growing teams end up.

One thing HubSpot does well: the tracking data integrates with their marketing tools if you're running campaigns. If you're doing inbound marketing and sales together, that's valuable. If you're just doing cold outreach, it's overkill.

Pipedrive: Email Tracking in the Advanced Plan

Pipedrive is a pipeline-focused CRM that's popular with sales teams who want simplicity. Email tracking is available, but only from the Advanced plan up—not in the cheaper Essential tier.

The tracking feature shows who opened your email and clicked links. It syncs with Gmail and Outlook, and everything logs to your deals automatically. The interface is clean and the pipeline view makes it easy to see which deals are moving.

Pipedrive Pricing:

You're paying for the Advanced plan minimum if you want email tracking. That's reasonable for the feature set, but it means Pipedrive isn't the cheapest option if tracking is all you need.

Pipedrive is best for teams that care about pipeline visualization and want a CRM that doesn't feel bloated. The tracking works, but it's not the main selling point—the pipeline management is.

Streak: Email Tracking Inside Gmail

Streak is different—it's a CRM that lives inside Gmail. Everything happens in your inbox. Email tracking, pipelines, contact management, all without leaving Gmail.

The email tracking feature is included even on the free plan. You see when emails are opened, how many times, and you get notifications. It's simple, it works, and it doesn't add extra steps to your workflow because you're already in Gmail.

Streak Pricing:

Streak makes sense if you live in Gmail and don't want to switch tabs. The tracking is solid, the pipeline view is useful, and the price is lower than most standalone CRMs. The downside: if your team uses Outlook or needs a full-featured CRM, Streak won't cut it.

Agile CRM: Free Email Tracking for 10 Users

Agile CRM offers email tracking for free, for up to 10 users. You get notifications when contacts open your email or click links, plus automated reminders to follow up on unopened emails.

The free tier is genuinely free—no credit card required. Email tracking works right away, and you can set reminders based on tracking results. For a small team on a budget, it's worth testing.

The catch: Agile CRM's interface feels dated compared to newer tools like Close or HubSpot. It works, but the user experience isn't as polished. Still, free is free, and the tracking does what it's supposed to do.

What About Reply.io?

Reply.io is a sales engagement platform, not a traditional CRM, but it has strong email tracking built in. It's designed for cold outreach at scale—multichannel sequences, email warmup, deliverability tools.

Reply.io Pricing:

Reply.io is best for outbound teams running high-volume cold email campaigns. The tracking is solid, the deliverability suite helps you stay out of spam, and the multichannel automation is powerful. But it's overkill if you just need basic email tracking in a CRM.

Try Reply.io free for 14 days

Which CRM with Email Tracking Should You Pick?

Here's the short version:

Email tracking isn't a magic bullet. It won't fix a bad sales process or terrible email copy. But when you know who's engaged and when, you can follow up at the right time instead of guessing. That's the difference between closing deals and watching them go cold.

Most small teams start with HubSpot's free plan or Streak if they're in Gmail. Once you outgrow that, Close makes sense if you want a sales-focused CRM with everything built-in. Pipedrive works if you care more about pipeline management than all-in-one features.

Pick the one that fits your workflow and budget. Try the free trials. See which one your team actually uses. The best CRM is the one that doesn't sit empty after three weeks.

For more CRM comparisons, check out our guides on best CRM software and CRM software comparison.