CloudTalk Reviews: An Honest Look at This Call Center Software

CloudTalk is a cloud-based VoIP phone system designed for sales teams and customer service departments. It promises easy CRM integration, international calling, and workflow automation. But does it deliver?

I've analyzed hundreds of user reviews across G2, Capterra, TrustRadius, and other platforms to give you the real story. Here's what you need to know before signing up.

What is CloudTalk?

CloudTalk is a virtual phone system that operates entirely in the cloud, meaning no on-premise hardware or complicated setup. It's built for remote sales and customer service teams who need to manage high call volumes with features like automatic call distribution, IVR (interactive voice response), call recording, and power dialers.

The platform integrates with popular CRMs like Salesforce, HubSpot, Pipedrive, and Zendesk, which is a major selling point. It offers international numbers in over 160 countries, making it attractive for global teams.

CloudTalk is trusted by over 4,000 companies including Nokia, Glovo, and Valutico.

CloudTalk Pricing Breakdown

CloudTalk offers four pricing tiers. Here's what you're actually paying for:

Lite Plan - $19/user/month (billed annually)

The catch: Call recordings only stored for one month, no integrations, no IVR, and outbound calls are billed separately. This plan is extremely limited.

Essential Plan - $29/user/month (billed annually)

Best for: Growing teams who need CRM integration and proper routing. The $10 jump from Lite is worth it for most businesses.

Expert Plan - $49/user/month (billed annually)

Note: Minimum of 3 users required for this plan.

Custom Plan - Quote-based

Custom pricing with unlimited calling, dedicated support, custom integrations, and SLA guarantees.

Important Add-ons to Know About

If you pay monthly instead of annually, expect prices to be 30-40% higher. For example, the Lite plan jumps to $27/month.

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What Users Actually Like About CloudTalk

Easy to Use

The most common praise across reviews is the intuitive interface. Users consistently describe the platform as "user-friendly" and "easy to navigate." On G2, "Ease of Use" appears in 335 positive mentions. Teams report minimal training needed to get agents up and running.

One reviewer summed it up: "It has a no BS approach where things are simply explained and work the way they should without being unnecessarily complicated."

Solid CRM Integrations

CloudTalk integrates with most major CRM platforms including HubSpot, Salesforce, Pipedrive, Zoho CRM, Zendesk, Freshdesk, Intercom, and Help Scout. Users praise the automatic call logging and the ability to see customer data before picking up calls.

The HubSpot and Apollo integrations get particularly positive mentions for seamless call logging and follow-up automation.

Good Value for the Price

According to GetApp, 87% of reviewers who commented on pricing mentioned it positively. Users frequently compare CloudTalk favorably to competitors like Aircall, noting it offers similar features at a lower price point.

TrustRadius users consistently mention it's "fairly priced compared to other options" and offers "the best value-for-price software out there for call center solutions."

International Calling

With local numbers available in 160+ countries, CloudTalk is popular with global teams. The ability to maintain local presence in multiple markets without managing multiple providers is a genuine advantage.

Responsive Customer Support

Capterra reviewers "consistently praise CloudTalk's customer support for its efficiency and responsiveness." Support is available via live chat, email, and an extensive knowledge base. Higher-tier plans get 24/7 human support.

What Users Complain About

Call Quality Issues

This is the biggest complaint. "Call Issues" appears 153 times in G2 reviews, and "Connection Issues" 72 times. Users report occasional dropped calls, lag, and quality degradation during peak hours or with unstable internet connections.

As one reviewer noted: "At times, the call quality can decrease depending on the strength of the internet connection."

CloudTalk doesn't offer a guaranteed uptime SLA on standard plans—only Custom plan customers can negotiate one.

Mobile App Falls Short

Multiple reviewers flag that the mobile app lacks functionality compared to the desktop version. One particularly frustrated user claimed: "The iPhone and Desktop apps do not work reliably (if-at-all). The Phone app cannot transfer calls or take SMS messages properly."

This is a significant issue for teams relying heavily on mobile access.

Features Locked Behind Higher Tiers

Several key features require upgrading to expensive plans:

One reviewer put it bluntly: "CloudTalk's manipulative pricing structure makes no sense unless you purchase their higher plans."

No Video Conferencing

Unlike some competitors, CloudTalk is voice-only. There's no video conferencing or team chat built in. If you need unified communications including video, you'll need a separate tool.

Occasional Glitches

Users report bugs in the IVR interface, status indicators that don't accurately show if agents are online, and occasional software malfunctions. One harsh review called it "a young system that promises more than it can deliver" with "SUPER glitchy" beta features.

Who Should Use CloudTalk?

Good Fit:

Not a Good Fit:

CloudTalk vs. Competitors

How does CloudTalk stack up against alternatives?

CloudTalk vs. Aircall: CloudTalk is generally cheaper with similar core features. Aircall requires minimum 2-3 users while CloudTalk allows single users on lower plans. However, Aircall may offer more reliable call quality.

CloudTalk vs. Dialpad: Dialpad starts at just $15/user/month and includes more AI features in base plans. Better for teams wanting built-in AI transcription. CloudTalk wins on international number coverage.

CloudTalk vs. Nextiva: Nextiva is a more comprehensive UCaaS platform with video, team chat, and contact center features. Better for enterprises wanting unified communications. CloudTalk is simpler and cheaper for voice-only needs.

If you're also evaluating CRM options for your sales team, check out our guide to CRM for small business or our Close CRM review.

The Bottom Line

CloudTalk is a solid mid-market VoIP solution that delivers good value for small to mid-sized teams. The pricing is competitive, the interface is genuinely easy to use, and the CRM integrations work well.

However, you need to go in with realistic expectations. Call quality can be inconsistent. The mobile app needs work. And if you need advanced features like dialers, Salesforce integration, or AI, you're looking at $49+/user/month.

For teams primarily making US/Canada calls with HubSpot integration needs, CloudTalk's Essential plan at $29/user is reasonable value. For sales teams needing power dialers and Salesforce, the Expert plan works but you're competing with similar pricing from alternatives.

The 14-day free trial is genuinely useful—take advantage of it to test call quality in your specific environment before committing.

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Frequently Asked Questions

Does CloudTalk offer a free plan?

No. CloudTalk offers a 14-day free trial but no permanently free tier.

Is CloudTalk GDPR compliant?

Yes. CloudTalk adheres to GDPR and ensures call data is securely encrypted and stored in compliance with legal standards.

What is CloudTalk's uptime?

CloudTalk claims 99.99% uptime supported by geographically distributed servers. However, guaranteed SLAs are only available on Custom plans.

Can I use CloudTalk on mobile?

Yes, there are apps for iOS and Android. However, user reviews indicate the mobile experience is less polished than desktop.

Does CloudTalk charge setup fees?

No. CloudTalk does not charge setup or onboarding fees.