Best Email Marketing Tools: An Honest Comparison
You need an email marketing tool but don't want to pay enterprise prices for features you'll never use. Fair enough. I've tested the major platforms and put together this breakdown of what actually matters: pricing that scales reasonably, automation that works, and deliverability that doesn't tank your campaigns.
Here's the reality: most businesses under 10,000 subscribers are overpaying for email marketing. The tool that's "best" depends entirely on what you're trying to do-blast newsletters, run complex automations, or nurture leads through a sales funnel.
Quick Comparison: Email Marketing Tool Pricing
Before diving deep, here's what you'll actually pay at different list sizes:
| Tool | Free Plan | 1,000 Contacts | 10,000 Contacts | Best For |
|---|---|---|---|---|
| MailerLite | 500 subscribers | $10/mo | $73/mo | Budget-conscious beginners |
| Brevo | 500 contacts | $8/mo | $18/mo | Pay-per-send model |
| Moosend | 30-day trial | $7/mo | $48/mo | All features on one plan |
| AWeber | 500 subscribers | $15/mo | $65/mo | Established small businesses |
| Mailchimp | 250 contacts | $13/mo | $100+/mo | Brand recognition |
| ActiveCampaign | 14-day trial | $19/mo | $79/mo | Advanced automation |
| Kit (ConvertKit) | 10,000 subscribers | $39/mo | $139/mo | Creators and bloggers |
| GetResponse | 500 contacts | $19/mo | $59/mo | All-in-one marketing |
| HubSpot | 2,000 sends/mo | $20/mo | $890/mo+ | Complete CRM integration |
| Klaviyo | 250 contacts | $20/mo | $100/mo | Ecommerce businesses |
Best Budget Email Marketing: MailerLite
MailerLite wins for businesses watching their budget. The free plan includes 500 subscribers and 12,000 monthly emails-enough to get started without spending a dime. You'll see a small MailerLite logo in the footer, but that's the only catch.
The interface is clean and intuitive. Even if you've never touched email marketing software, you'll figure it out in an afternoon. The drag-and-drop editor works well, and there are over 90 pre-designed email templates to start from.
Pricing breakdown: MailerLite's Growing Business plan starts at $10/month for 500 contacts with unlimited emails. The Advanced plan begins at $20/month and includes unlimited users, custom HTML editor, promotion pop-ups, and an AI writing assistant. For businesses with over 100,000 subscribers, they offer custom Enterprise pricing with dedicated account managers and IP addresses.
What's good:
- Generous free tier with actual usable features including automation builder
- Paid plans start at $10/mo for 500 subscribers, unlimited emails
- Includes landing page builder, forms, and website builder
- 24/7 live chat support on all paid plans
- Simple automation workflows with visual builder
- Only counts active subscribers (not unsubscribed contacts)
- Nonprofit organizations get 30% discount
What sucks:
- No advanced automation compared to ActiveCampaign
- Limited spam testing capabilities
- Design testing is basic
- Smaller template library than competitors like AWeber
- Raised prices significantly in recent years
- No free plan migration support
MailerLite works best for newsletters, simple welcome sequences, and basic promotional campaigns. If you need complex behavioral triggers or deep CRM integration, look elsewhere.
Best for Pay-Per-Send: Brevo
Brevo (formerly Sendinblue) flips the pricing model. Instead of charging by contacts, they charge by emails sent. This is huge if you have a large list but don't email frequently.
Their free plan gives you unlimited contacts with 300 emails per day. Paid plans start at just $8/month for 5,000 monthly emails. That's absurdly cheap compared to contact-based pricing.
What's good:
- Unlimited contacts on every plan
- Built-in CRM, SMS, and live chat
- Strong transactional email API
- Intuitive automation workflow builder
- Great for ecommerce with abandoned cart features
- Facebook custom audiences integration
- Heat map analytics
What sucks:
- Daily sending limits on free plan (300/day)
- Email builder is decent but not exceptional
- Some features locked behind higher tiers
- Less template variety than specialized platforms
If you're running an ecommerce store or need transactional emails alongside marketing campaigns, Brevo is worth serious consideration. Check out our Brevo pricing breakdown and full Brevo review for more details.
Best All-in-One Value: Moosend
Moosend flies under the radar but delivers serious value. Their Pro plan starts at just $7/month for 500 contacts with unlimited emails. Here's the kicker: you get ALL features on that single paid plan. No feature gating based on price tier.
The automation and personalization tools punch way above the price point. You get behavioral triggers, product recommendations, and conditional content-features that cost $50+/month elsewhere.
What's good:
- All Pro features on every paid tier
- Strong automation capabilities for the price
- Simple, straightforward pricing
- Good ecommerce integrations
- 30-day free trial (no credit card required)
- Real-time reporting and analytics
- GDPR compliant
What sucks:
- No free plan (just trial)
- Smaller template library
- Less brand recognition means fewer third-party resources
- Customer support not as comprehensive as larger competitors
Best for Reliability: AWeber
AWeber has been around since 1998. They're not flashy, but they're rock solid. The free plan covers up to 500 subscribers with 3,000 monthly emails-enough for most small businesses starting out.
Try AWeber if you value reliability over bells and whistles.
The Lite plan starts at $15/month for 500 subscribers, while the Plus plan (with unlimited everything) runs $30/month. AWeber's pricing is based on subscriber tiers, and they'll auto-upgrade you if you exceed limits-so watch your list size.
What's good:
- Industry veteran with proven deliverability (over 25 years in business)
- No long-term contracts
- 24/7 phone support on paid plans
- Good landing page builder
- Web push notifications included
- Over 600 email templates
- Extensive third-party integrations
What sucks:
- Templates feel dated compared to modern alternatives
- Automation is basic compared to competitors
- Gets expensive at higher subscriber counts
- Some users report limited customer support responsiveness
- Interface feels older than newer platforms
AWeber works well for creators, bloggers, and small businesses who need reliable email delivery without complexity. For more details, see our AWeber pricing guide.
Most Recognizable Brand: Mailchimp
Let's be honest: Mailchimp's free plan isn't what it used to be. They've cut it down to 250 contacts and 500 monthly emails. The Essentials plan starts at $13/month for 500 contacts, with a 10x monthly send limit (so 5,000 emails for 500 contacts).
Mailchimp's pricing scales aggressively. At 2,500 contacts, you're looking at around $45/month on Essentials or $60/month on Standard. At 10,000 contacts, expect to pay $100+/month.
What's good:
- Polished interface and brand recognition
- 750+ integrations with third-party tools
- Decent AI-powered features on higher tiers
- Strong ecommerce integrations
- Good analytics and reporting
- Comprehensive knowledge base
- Mobile app for on-the-go management
What sucks:
- Free plan is now very limited
- Pricing gets expensive fast
- Advanced features require Standard plan ($20+/mo)
- Counts unsubscribed contacts in your total
- No phone support except on Premium ($350+/mo)
- Automation features removed from free plan
- Recent price increases alienated longtime users
Mailchimp makes sense if you need specific integrations or your team is already familiar with it. Otherwise, you're likely overpaying for the brand name.
Best for Advanced Automation: ActiveCampaign
If you're serious about automation-behavioral triggers, lead scoring, multi-step workflows-ActiveCampaign is the standard. It's not the cheapest option, but you get what you pay for.
The Starter plan runs $19/month for 1,000 contacts with a 10x email send limit (10,000 emails per month). But the real power unlocks on Plus ($49/month) and Pro ($79/month) plans, where you get landing pages, predictive sending, advanced segmentation, and conversion tracking.
Pricing reality: ActiveCampaign's pricing scales with your list size. At 5,000 contacts, you're paying $93/month on Starter, $205/month on Pro. At 10,000 contacts, those numbers jump to $169 and $349 respectively. The platform recently restructured pricing, eliminating grandfathered plans and raising rates by up to 40% for some users.
What's good:
- Industry-leading automation capabilities with visual workflow builder
- Built-in CRM with sales automation and deal tracking
- 900+ integrations with other platforms
- Advanced reporting and attribution
- Free migration and onboarding support
- Predictive sending and AI-powered features
- Split testing in automation workflows
- Lead scoring and conditional content
- Site tracking and event tracking
What sucks:
- No free plan (14-day trial only with 100 contacts limit)
- Price jumps significantly as contacts grow
- Can be overwhelming for beginners
- SMS and other features are add-ons (not included)
- Recent price increases frustrated existing customers
- Steeper learning curve than simpler platforms
ActiveCampaign is overkill for simple newsletters. But if you're running complex customer journeys, lead nurturing sequences, or need tight CRM integration, it's worth every penny. The platform excels at B2B marketing automation and sophisticated ecommerce workflows.
Best for Creators: Kit (formerly ConvertKit)
Kit targets bloggers, podcasters, and content creators specifically. The interface is minimal-almost too minimal-but the automation workflows are solid.
The free Newsletter plan is genuinely generous: up to 10,000 subscribers with unlimited emails, forms, and landing pages. But you only get one automation. The Creator plan starts at $39/month for 1,000 subscribers, which is pricey compared to alternatives.
Important note: Kit raised prices significantly in late 2025. Some users report paying up to 50% more than before at higher subscriber tiers.
What's good:
- Very generous free plan (10,000 subscribers with unlimited sends)
- Clean, creator-focused interface
- Good automation for sequences
- Digital product sales built-in (sell courses, downloads)
- 99.8% deliverability rate reported
- Visual automation builder
- Subscriber tagging system
- No feature restrictions based on list size
What sucks:
- Expensive paid plans after recent price hike
- Limited email templates and designs
- No A/B testing on free plan
- Basic analytics compared to competitors
- Minimal integrations compared to platforms like Mailchimp
- Free migration only for larger lists
Kit works well if you're a solo creator building an audience and selling digital products. For most B2B applications, you'll get better value elsewhere.
Best for Ecommerce: Klaviyo
Klaviyo dominates ecommerce email marketing. It's built specifically for online stores, with deep integrations for Shopify, BigCommerce, Magento, and WooCommerce. If you're running an ecommerce business, this deserves serious consideration.
The free plan covers 250 contacts and 500 monthly emails. Paid plans start at $20/month for 500 contacts and 5,000 emails. At 1,000 contacts, you're looking at $35/month. At 10,000 contacts, pricing jumps to around $100/month.
Why ecommerce brands love Klaviyo:
- Deep ecommerce platform integrations sync all purchase data
- Predictive analytics (predicted next order date, lifetime value, churn risk)
- Product recommendation engine for personalized emails
- Advanced segmentation based on purchase behavior
- Abandoned cart recovery flows
- Post-purchase upsell campaigns
- Browse abandonment tracking
- SMS marketing integration
- Revenue attribution down to individual customer level
- Over 300 pre-built ecommerce automation templates
What's good:
- Built specifically for ecommerce with industry-leading features
- Powerful segmentation using purchase data
- Automated flows generate up to 30x more revenue per recipient than campaigns
- Real-time sync with ecommerce platforms
- Customer journey analytics and reporting
- Dynamic product blocks in emails
- A/B testing for flows and campaigns
What sucks:
- Pricing is email-based, not just contact-based (can get expensive)
- Steeper learning curve than simpler platforms
- Overkill for non-ecommerce businesses
- Recent deliverability concerns (82.1% average in independent tests)
- SMS is charged separately
- Gets expensive quickly as your list grows
Klaviyo is the gold standard for ecommerce email marketing. Brands using Klaviyo report generating 20-50% of their monthly revenue through the platform. Shopify invested $100 million in Klaviyo and recommends it as their preferred email service provider.
Best All-in-One Platform: GetResponse
GetResponse evolved from a simple email marketing tool into a full marketing platform. You get email marketing, landing pages, webinars, marketing automation, and conversion funnels-all in one place.
The free plan includes 500 contacts with 2,500 monthly emails. The Starter plan begins at $19/month for 1,000 contacts. The Marketer plan ($59/month) adds unlimited automation and webinars. The Creator plan ($69/month) includes website builder and paid newsletter features.
What makes GetResponse different:
- Built-in webinar hosting (rare in email platforms)
- Conversion funnel builder for complete sales funnels
- Website builder included
- Marketing automation with visual workflow builder
- Over 120+ email templates
- AI-powered email generator
- Landing page builder with 190+ templates
- Ecommerce features (abandoned cart, product recommendations)
- Perfect Timing feature (sends emails when recipients are most likely to open)
What's good:
- All-in-one solution reduces need for multiple tools
- Webinar integration is unique and valuable
- Strong automation features at mid-tier pricing
- Good ecommerce integrations
- 24/7 live chat support
- 30-day free trial with full features
- Easy-to-use drag-and-drop editors
What sucks:
- Some templates feel outdated
- Only 1 custom automation on Starter plan
- No built-in CRM like ActiveCampaign
- Interface can feel cluttered with all the features
- Transactional emails only on Marketer plan or higher
GetResponse works well for businesses wanting an all-in-one marketing platform without paying for separate webinar, landing page, and automation tools. It's particularly good for course creators and info product businesses.
Best Free CRM Integration: HubSpot
HubSpot offers free email marketing tools as part of their larger CRM platform. This is huge-you get email marketing, CRM, forms, landing pages, and live chat all for free. The free plan includes up to 2,000 email sends per month.
The Marketing Starter plan costs $20/month per seat and scales email sends based on contact count (5x your contact limit). Marketing Professional starts at $890/month and includes advanced automation, A/B testing, and custom reporting.
Why HubSpot stands out:
- Email marketing integrated directly with CRM (no separate platforms)
- All customer data in one place
- Marketing, sales, and service tools unified
- Free tools are genuinely useful (not just trial periods)
- Drag-and-drop email builder
- Email personalization using CRM data
- AI writing assistant for email copy
- Extensive template library
- Advanced segmentation based on CRM properties
What's good:
- Free plan includes email marketing and CRM
- Unified platform for marketing, sales, and service
- Best-in-class CRM integration
- Excellent educational resources (HubSpot Academy)
- Strong reporting and analytics
- Professional plan includes advanced workflows
- 24/7 support on paid plans
What sucks:
- Free plan limited to 2,000 sends/month
- Professional plan is expensive ($890/month+)
- HubSpot branding on free emails
- Automation only available on Professional tier ($890/month)
- Can become very expensive as you add more hubs
- Overkill if you only need email marketing
HubSpot makes sense if you want a complete CRM and marketing platform. The free tools are perfect for startups. But if you only need email marketing without CRM, you'll get better value from dedicated email platforms.
Understanding Email Marketing Pricing Models
Email marketing platforms use different pricing models. Understanding these helps you choose the right tool and avoid surprise costs.
Contact-Based Pricing
Most platforms (MailerLite, Mailchimp, ActiveCampaign) charge based on the number of contacts in your account. Your bill increases as your list grows. This model typically includes unlimited email sends.
What to watch: Some platforms count unsubscribed contacts toward your limit (Mailchimp does this). Others only count active subscribers (MailerLite, ActiveCampaign). This difference significantly affects costs as you scale.
Send-Based Pricing
Platforms like Brevo charge based on emails sent, not contacts stored. You can have unlimited contacts but pay for each email sent. This works well if you have a large list but email infrequently.
Best for: Businesses with large lists who send occasional campaigns rather than frequent emails.
Hybrid Pricing
Klaviyo uses a hybrid model, charging based on both contacts and emails sent. You get a certain number of emails per pricing tier (typically 10-15x your contact limit). If you exceed that, costs increase.
Watch out for: Heavy email senders can hit send limits quickly, pushing them into higher pricing tiers.
Feature-Based Pricing
Many platforms tier pricing by features, not just list size. Basic plans might lack automation, A/B testing, or integrations. You need higher-tier plans to unlock advanced features.
Consider: Calculate the true cost including the features you actually need, not just the entry-level price.
Email Marketing Features That Actually Matter
Marketing materials often list hundreds of features. Here's what actually matters for most businesses:
Email Builder and Templates
You need a drag-and-drop builder that doesn't require coding. Look for:
- Mobile-responsive templates
- Customizable design blocks
- Image library or stock photo integration
- Brand asset storage (logos, colors, fonts)
- Preview across email clients
The best builders (MailerLite, Klaviyo, ActiveCampaign) let you build beautiful emails in minutes without designer help.
Automation Workflows
Automation is where email marketing gets powerful. Basic automation includes:
- Welcome series for new subscribers
- Abandoned cart emails
- Post-purchase follow-ups
- Re-engagement campaigns
Advanced automation (ActiveCampaign, Klaviyo) adds:
- Behavioral triggers based on website activity
- Lead scoring
- Conditional branching in workflows
- Multi-step nurture sequences
- Integration with CRM and sales pipelines
According to Klaviyo's data, automated flows generate up to 30x more revenue per recipient than one-time campaigns.
Segmentation and Personalization
Batch-and-blast emails are dead. Successful email marketing requires segmentation:
- Demographic data (location, age, preferences)
- Behavioral data (opens, clicks, purchases)
- Purchase history and average order value
- Engagement level (active vs. inactive subscribers)
- Lifecycle stage (new subscriber, customer, loyal advocate)
Platforms like Klaviyo and ActiveCampaign excel at sophisticated segmentation. Budget options like MailerLite offer basic segmentation that works for most small businesses.
Deliverability
Deliverability-getting emails into inboxes, not spam folders-is crucial. Look for:
- SPF and DKIM authentication
- DMARC policy support
- Dedicated IP addresses (for high-volume senders)
- ISP relationship management
- List cleaning and validation tools
Established platforms like AWeber and ActiveCampaign have strong deliverability track records. Newer platforms sometimes struggle with ISP relationships.
Analytics and Reporting
You need to know what's working. Essential metrics:
- Open rate (industry average: 20-25%)
- Click-through rate (industry average: 2-5%)
- Conversion rate
- Revenue attribution
- List growth rate
- Unsubscribe rate
Advanced platforms (Klaviyo, ActiveCampaign) offer revenue tracking, customer lifetime value calculations, and predictive analytics.
Integrations
Your email platform needs to connect with your other tools:
- Ecommerce platforms (Shopify, WooCommerce)
- CRM systems (Salesforce, HubSpot)
- Landing page builders (Leadpages, Unbounce)
- Webinar platforms (Zoom, WebinarJam)
- Analytics (Google Analytics, Facebook Pixel)
Mailchimp leads with 750+ integrations. ActiveCampaign offers 900+. Smaller platforms like Moosend have fewer but cover the essentials.
Email Marketing by Business Type
Different businesses have different email marketing needs. Here's what works best for various scenarios:
Ecommerce Stores
Best choice: Klaviyo
Ecommerce businesses need sophisticated product recommendation engines, abandoned cart recovery, post-purchase sequences, and browse abandonment tracking. Klaviyo dominates here with deep ecommerce platform integrations and features built specifically for online stores.
Budget alternative: Omnisend or Brevo
Both offer solid ecommerce features at lower price points.
B2B SaaS Companies
Best choice: ActiveCampaign
B2B SaaS needs lead scoring, CRM integration, complex multi-step nurture sequences, and sales pipeline integration. ActiveCampaign's automation capabilities and built-in CRM handle this perfectly.
Alternative: HubSpot
If you want an all-in-one CRM and marketing platform, HubSpot's ecosystem is comprehensive (but expensive).
Content Creators and Bloggers
Best choice: Kit (ConvertKit)
The free plan supports 10,000 subscribers. The creator-focused features, simple interface, and digital product sales integration make it ideal for bloggers, podcasters, and newsletter writers.
Budget alternative: MailerLite
Offers similar features at lower paid plan pricing.
Small Service Businesses
Best choice: MailerLite or AWeber
Service businesses (consultants, agencies, local businesses) need reliability and simplicity, not complex automation. AWeber's 25-year track record and MailerLite's clean interface both work well.
Free option: HubSpot
The free CRM and email tools handle basic needs without cost.
Course Creators and Coaches
Best choice: GetResponse
Built-in webinar hosting, conversion funnels, and course monetization features make GetResponse ideal for info product businesses. The Creator plan includes paid newsletter functionality.
Alternative: Kit
Good for email-focused course delivery and product sales.
Email Deliverability: Why It Matters
Deliverability is the percentage of emails that actually reach recipients' inboxes (versus landing in spam). The best email platform means nothing if your messages don't get delivered.
What Affects Deliverability
Sender reputation: ISPs (Gmail, Outlook) track your sending patterns. High spam complaints, bounce rates, and sudden volume spikes hurt your reputation.
Authentication: SPF, DKIM, and DMARC records verify you're a legitimate sender. All good email platforms help you set these up.
List quality: Purchased lists, old addresses, and spam traps destroy deliverability. Only send to people who explicitly opted in.
Engagement rates: ISPs monitor whether recipients open and click your emails. Low engagement signals potential spam.
Content quality: Spammy subject lines, excessive links, and trigger words (FREE! BUY NOW!) flag spam filters.
Platform Deliverability Rates
Independent testing (EmailToolTester) shows average deliverability rates:
- AWeber: 85%+
- MailerLite: 83-85%
- ActiveCampaign: 84%
- Klaviyo: 82%
- GetResponse: 83%
These numbers fluctuate based on your sending practices. A great platform with poor list management will still have terrible deliverability.
Improving Your Deliverability
Regardless of platform:
- Warm up new accounts gradually (don't blast 10,000 emails on day one)
- Maintain consistent sending schedules
- Clean your list regularly (remove inactive subscribers)
- Use double opt-in to confirm subscribers
- Make unsubscribe easy (hiding it hurts more than it helps)
- Monitor engagement metrics and adjust
- Authenticate your domain properly
Advanced Email Marketing Strategies
Behavioral Trigger Campaigns
Send emails based on specific actions customers take:
- Website visit to specific pages
- Product page views without purchase
- Cart abandonment
- Email open but no click
- Video watch completion
- Form submission
Platforms with strong behavioral triggers: Klaviyo, ActiveCampaign, Drip.
Lead Scoring and Qualification
Automatically score leads based on engagement and behavior. When a lead hits a certain score, trigger sales notifications or move them to high-priority sequences.
ActiveCampaign and HubSpot excel at lead scoring integration with sales pipelines.
Predictive Analytics
Advanced platforms use machine learning to predict:
- Likelihood to purchase
- Predicted next order date
- Churn risk
- Customer lifetime value
- Optimal send times per individual
Klaviyo leads in predictive analytics for ecommerce. ActiveCampaign offers predictive sending.
Dynamic Content
Show different email content to different recipients in the same campaign based on their data:
- Product recommendations based on browsing history
- Location-specific content and offers
- Gender-specific product suggestions
- Purchase history-based upsells
Essential for ecommerce. Klaviyo and ActiveCampaign handle dynamic content well.
Common Email Marketing Mistakes to Avoid
Buying Email Lists
Never, ever buy email lists. It destroys deliverability, violates anti-spam laws (CAN-SPAM, GDPR), and gets you banned from email platforms. Build your list organically with opt-in forms.
Ignoring Mobile Optimization
Over 60% of emails are opened on mobile devices. If your emails don't render well on phones, you're losing more than half your audience. Use responsive templates and test on multiple devices.
No Clear Call-to-Action
Every email needs one clear action you want recipients to take. Multiple CTAs confuse people. One primary CTA with a clear button works best.
Neglecting List Hygiene
Remove inactive subscribers regularly. Sending to people who never open hurts deliverability and costs you money. Run re-engagement campaigns, then remove non-responders.
Not Testing Subject Lines
Subject lines determine open rates. A/B test different approaches:
- Question vs. statement
- Emoji vs. plain text
- Personalization vs. generic
- Short vs. long
- Urgency vs. curiosity
Sending Too Frequently (or Infrequently)
Find your sweet spot. Too many emails annoy subscribers. Too few and they forget about you. Most businesses find success with 1-4 emails per week. Let your metrics guide you.
Ignoring Regulations
CAN-SPAM (US), GDPR (EU), and CASL (Canada) require:
- Clear unsubscribe options
- Accurate sender information
- No deceptive subject lines
- Explicit consent for EU contacts
- Physical mailing address in footer
Violations carry heavy fines. Good email platforms help you stay compliant.
Getting Started: Your First 30 Days
Here's a realistic roadmap for launching email marketing:
Days 1-7: Setup and Strategy
- Choose your platform based on business needs and budget
- Set up account and authenticate your domain
- Import any existing contacts (with proper consent)
- Create 2-3 list segments (new subscribers, customers, engaged users)
- Design your first email template matching your brand
Days 8-14: Build Your First Campaigns
- Create welcome series (3-5 emails for new subscribers)
- Design your first promotional campaign
- Set up basic automation (welcome series, post-purchase)
- Create signup forms for your website
- Test everything thoroughly
Days 15-21: Launch and Collect Data
- Publish signup forms on your website
- Send your first campaign to existing contacts
- Activate automation workflows
- Monitor deliverability and engagement metrics
- Start list building in earnest
Days 22-30: Optimize and Expand
- Analyze results from first campaigns
- A/B test subject lines
- Refine segmentation based on engagement
- Create additional automation workflows
- Plan your ongoing email calendar
Which Email Marketing Tool Should You Pick?
Here's my honest take based on different scenarios:
You're just starting out: Start with MailerLite's free plan or Brevo's free tier. Both give you enough to learn the ropes without spending money. HubSpot's free CRM + email tools also work well.
You're a small business on a budget: Moosend at $7/month gives you the best feature-to-price ratio. All features, one price, no surprises. MailerLite at $10/month is another solid choice.
You send infrequently to a large list: Brevo's pay-per-send model will save you money compared to contact-based pricing.
You need rock-solid reliability: AWeber has been doing this for 25+ years. They're not sexy, but they work.
You need advanced automation: ActiveCampaign is the answer. Budget the higher price and invest in learning the platform properly.
You're running an ecommerce store: Klaviyo is purpose-built for ecommerce. The investment pays off in abandoned cart recovery and personalized product recommendations alone.
You're a content creator: Kit's free plan is genuinely generous. Use it until you outgrow it or need more automation features.
You need an all-in-one marketing platform: GetResponse includes webinars, landing pages, and automation. Fewer tools to manage.
You want CRM and email together: HubSpot's free tools are perfect for startups. Upgrade to Professional when you need advanced automation.
You have specific integration needs: Check Mailchimp first-they integrate with everything. Just budget for the higher costs as you scale.
Things to Watch Out For
A few gotchas that catch people off guard:
Contact Counting
Some platforms count unsubscribed contacts toward your limit (Mailchimp does this). Others only count active subscribers (MailerLite, ActiveCampaign). This significantly affects your costs as you scale.
Before committing, understand exactly what counts as a "contact" in your pricing tier.
Send Limits
Many tools have monthly email send limits tied to your contact tier (often 10-12x your contact limit). If you're a heavy sender, you might hit these limits and need to upgrade.
Klaviyo charges extra if you exceed send limits. Check the math before committing.
Feature Gating
"Free" often means missing critical features like automation, A/B testing, or removing branding. Read the fine print.
MailerLite's free plan includes basic automation. Mailchimp's free plan removed automation entirely. Big difference.
Migration Costs
Switching email platforms isn't free. Some tools offer migration assistance (ActiveCampaign, Kit for larger lists), but factor in the time cost of:
- Exporting and importing contacts
- Recreating automation workflows
- Rebuilding email templates
- Retraining your team
- Testing everything thoroughly
Choose carefully the first time to avoid migration headaches later.
Hidden Add-On Costs
Base pricing doesn't always tell the full story. Additional costs might include:
- SMS messaging (charged separately by most platforms)
- Dedicated IP address for high-volume sending
- Additional users on your account
- Priority support
- Custom integrations
- Advanced reporting
Annual vs. Monthly Pricing
Annual plans typically save 15-20% but lock you in. If you're unsure about a platform, start monthly. Once you're confident, switch to annual for savings.
Email Marketing Metrics That Matter
Track these metrics to measure success and optimize campaigns:
List Growth Rate
How quickly you're adding new subscribers. Calculate: [(New subscribers - Unsubscribes) / Total list size] x 100
Healthy growth rate: 2-5% per month
Open Rate
Percentage of recipients who open your email. Industry average: 20-25%
Factors affecting open rate:
- Subject line quality
- Sender name recognition
- Send time
- Previous engagement with your emails
Click-Through Rate (CTR)
Percentage of recipients who click links in your email. Industry average: 2-5%
High CTR indicates relevant, engaging content with clear CTAs.
Conversion Rate
Percentage of recipients who complete your desired action (purchase, signup, download). This is your most important metric.
Ecommerce average: 1-3% conversion from email
Revenue Per Email
Total revenue generated divided by emails sent. Essential for ecommerce.
Klaviyo users report email generating 20-50% of total revenue.
Unsubscribe Rate
Percentage unsubscribing from each email. Healthy rate: under 0.5%
High unsubscribe rates indicate frequency issues, irrelevant content, or poor targeting.
Bounce Rate
Percentage of emails that couldn't be delivered. Keep under 2%.
High bounce rates hurt deliverability. Clean your list regularly.
Future of Email Marketing
Email marketing continues evolving. Here's what's coming:
AI-Powered Personalization
Machine learning will deliver hyper-personalized content at scale. AI will predict the perfect send time, subject line, and content for each individual subscriber.
Platforms like Klaviyo and ActiveCampaign are already implementing predictive analytics.
Interactive Emails
AMP for Email lets recipients take actions inside emails without clicking through-complete purchases, fill surveys, browse carousels.
Adoption is slow but growing. Gmail and Yahoo support it.
Zero-Party Data
With privacy regulations tightening, zero-party data (information customers intentionally share) becomes crucial. Email platforms will focus more on preference centers and surveys.
Unified Customer Data Platforms
Email platforms are becoming customer data platforms, unifying data from all customer touchpoints. HubSpot and Klaviyo lead this trend.
Advanced Automation
Automation will get more sophisticated, moving beyond simple trigger sequences to complex, AI-driven customer journeys that adapt based on behavior.
Bottom Line
There's no universally "best" email marketing tool. The right choice depends on your list size, budget, and what you're actually trying to accomplish.
Start with a free plan to learn the platform. Most businesses under 5,000 subscribers can get by on entry-level paid plans from MailerLite, Brevo, or Moosend for under $20/month. Only move to premium tools like ActiveCampaign or Klaviyo when you genuinely need the advanced features.
Focus on building a quality list of engaged subscribers who want to hear from you. The best email platform in the world can't fix a poor list or irrelevant content.
Test everything-subject lines, send times, content, CTAs. Let data guide your decisions, not assumptions.
Email marketing remains one of the highest-ROI marketing channels available. Studies show $36-45 return for every $1 spent. Done right, it's your most valuable marketing asset.
Looking for more email marketing guidance? Check out our guide on email marketing for small business or compare email marketing software options in depth.